Secondly, the Cloud lacks the Purchasing feature, which allows you to track purchases, add quotes, track shipments and deploy to your inventory. The on-prem version does a better job building custom reports, and you can script your own reports using SQL. Firstly, the cloud version lacks the depth of reporting the on-prem version has. When it comes to Spiceworks Cloud, you have to sacrifice a few things. However, the cloud version falls short when it comes to features. So, Spiceworks Cloud is the first and only alternative suggested by the company. Spiceworks is deprecating the Desktop to focus on the advancement of the Cloud version. ![]() Our choice narrowed down to such help desk systems as Help Scout, Spiceworks Cloud, Zendesk, Jira Service Management, and Zoho Desk. We won’t be going into great detail about each tool but rather focus on the similarities and differences. With this in mind, we’ve explored the Spiceworks community and made a list of Spiceworks Desktop alternatives. But finding a suitable replacement can sure be confusing with this many options at hand. This is not necessarily a bad thing - it's an opportunity to grow and evolve. Have you been reading up on alternative platforms? Unfortunately, there are almost too many. But there’s one thing clear: IT pros need to prepare for this and find a replacement. There’s an ongoing discussion, and many users are unhappy with the decision. ![]() On December 31, 2021, Spiceworks will drop support and officially EOL the Desktop version of their help desk.
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